Help

Top Questions


Where is my order?
After you place your order, we send it directly to the restaurant, which starts preparing it immediately.Our restaurants do everything they can to get your food delivered as quickly as possible. However, sometimes restaurants receive very large amount of orders, or drivers get stuck in heavy traffic - this unfortunately might cause delays.If the amount of time you’ve waited has exceeded the estimated delivery time, you can contact us and we’ll look into what’s going on.

I have a voucher code. How can I use it?
foodpanda offers many different discounts at restaurants. If you want to view them all, have a look at

Are there any discounts available at foodpanda right now?
Yes. foodpanda offers different discounts at restaurants. If you want to view them all, browse our partner vendors today!

Ordering

How to order online at foodpanda?
It is really easy, as easy as 1, 2, 3:

✓ Tell us where you are: Enter your location so that we can show you which restaurants deliver to you.

✓ Choose what you would like: Pick a restaurant and select items you’d like to order. You can search by restaurant name, cuisine type, dish name or by keyword.

✓ Checkout: Enter your exact delivery address, payment method and your phone number. Always make sure that you enter the correct phone number to help us contact you regarding your order, if needed.

Now sit back, relax, and we’ll get your food delivered to your doorstep.


I need to cancel or change my order! How can I do this?
Please contact us on Live Chat or [email protected] as soon as possible, so we can let the restaurant know before it starts preparing your order.With regards to any refund of a payment you have made online, please contact foodpanda and not the restaurant.

Do I have to create a foodpanda account to place an order?
No. You can order delivery food in Singapore using our guest checkout without having to sign up. We make sure that ordering food online at foodpanda is quick and fuss-free. After placing your order, you will have an option of creating an account.

How long does it take for my food order to get delivered?
Delivery time varies from restaurant to restaurant. It also depends on the number of orders that the restaurant has to prepare and on the distance between the restaurant and your delivery address.You can see the estimated delivery time for each restaurant in your area on our website. After placing an order, a more precise delivery time will be communicated to you by SMS.

What are the delivery costs?
Delivery costs, just like delivery time, are determined by each individual restaurant. Usually the ones closer to you will charge a smaller delivery fee. There are also many restaurants with a free delivery. You can easily check the delivery costs of each restaurant while browsing our website.

How can I pay for my order?
All our restaurants accept online payment. In addition, there are various payment methods available. You can check which payment methods are accepted at each restaurant by going to the ‘Info’ tab on the restaurant’s page.
  • Credit Card
    Select ‘Credit Card’ on the checkout page. After placing your order you will be redirected to the secure payment page of our payment partner, where you can follow the instructions. Once the payment is confirmed, the order will be transmitted to the restaurant.

  • PayPal
    Select ‘PayPal’ on the checkout page. After placing your order you will be redirected to the secure PayPal payment page, where you can follow its instructions. Once the payment is confirmed, the order will be transmitted to the restaurant.

Why is ordering online better than ordering by phone?
Online ordering at foodpanda provides several advantages over telephone ordering.
  1. Discover:We offer a huge choice of restaurants, and we have their menus online so you don’t have to collect menus for individual restaurants or stick to just one of them. Every day you can discover new restaurants and new tastes.
  2. Take your time:You have as much time as you need to decide what to eat today, instead of listening to someone read out the entire menu to you and making a decision on the spot.
  3. Know what you’re getting:We help you make the right choice by providing customer reviews and ratings.
  4. Convenient payment:If you order at foodpanda, you’re not limited to paying by cash on delivery. You can easily and safely pay online using PayPal or your credit card.
  5. You can view details of all your past orders and easily re-order.

How it works

What is foodpanda?
foodpanda is a convenient online food ordering website that connects users with thousands of local restaurants. Customers can browse through numerous menus and place orders for delivery or take-away at the best price.

At foodpanda, we believe ordering food online should be fuss-free, fast and definitely fun. With just a few clicks you can order from a wide variety of delicious cuisines online.

foodpanda provides you with restaurant menus, customer reviews and more for over 200 restaurants.

How can I see all restaurants?
If you want to view all restaurants, just go to Restaurant list. Then enter your location to check which restaurants can deliver to you.

What are your opening hours?
foodpanda is open from 8am to 11pm from Monday to Sunday.During closing hours you can browse through restaurants and place an order for later.

Why am I getting a message that a restaurant does not deliver to me?
The delivery area depends on each individual restaurant and foodpanda has no influence on this. If you enter a specific address on the homepage, then you can browse all the restaurants that do deliver to you.

My Account

I don’t remember my password
You have already created an account but you can't remember your password? Click on 'Login/Register' at the top of the page. Then click on 'Forgot Password?'. Fill out your email address and a password recovery link will be sent to you by email.

What are the advantages of an account at foodpanda?
You are not obliged to create an account, but it is very handy.There are definitely a few advantages of signing up:
  1. Your past delivery addresses will be saved so that you don't have to enter them all over again in your next order
  2. You can track the history of every order with their details in your account
  3. You can quickly re-order
  4. You can leave a review and let everyone know about your experience
There are many more advantages - register with us today and start exploring!

How can I create an account at foodpanda?
Click on 'Login/Register' at the top of the page. Then fill out all information in the ‘Create an account’ section and click the ‘Register’ button. You can also create an account directly after placing an order. Your delivery address and the order will be then saved in your account.

Contact


Live chat | Chat with us
[email protected]


You are a restaurant?


Are you already a partner of ours and have questions about the service? Then email:
[email protected]

You have a press enquiry?


Do you want to order lunches for your employees or food for your corporate events?We will be happy to assist you at:
[email protected]